If the covered weather conditions are met, a reimbursement is issued automatically. If you did not receive notification by email or text, it is unlikely that the weather met the coverage requirements for your trip.
Reimbursements are based on verified weather data for the specific location, date, and time of your reservation, as well as the terms of your Weather Guarantee. If you would still like us to double-check, you’re welcome to email our support team at support@sensibleweather.com. We’re happy to review your trip and confirm the outcome.